911 Emergency Call Taker – Dispatcher (Pittsburgh)

National Public Safety Careers; Pittsburgh (Allegheny County); Sur place; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

National Public Safety Careers in Pittsburgh is seeking dedicated 911 Call Takers to be the first point of contact in emergencies, collecting essential details and guiding responders. You will gather location data, verify caller information, and document incidents for dispatch teams.

Successful candidates typically have a high school diploma, with prior customer service or public safety experience a plus. Training, background checks, and ongoing certifications are part of the role, with

Qualifications

• Employers require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, though some vacancies accept applicants without dispatch experience.
• Strong listening, accurate typing, and clear verbal communication are essential.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre‑arrival instructions only within training and certification.

Connaissances

Active listening

Typing accuracy

Verbal communication

Formation

High school diploma or equivalent

Description du poste

National Public Safety Careers in Pittsburgh is seeking dedicated 911 Call Takers to be the first point of contact in emergencies, collecting essential details and guiding responders. You will gather location data, verify caller information, and document incidents for dispatch teams.

Successful candidates typically have a high school diploma, with prior customer service or public safety experience a plus. Training, background checks, and ongoing certifications are part of the role, with