911 Call Taker – 24/7 Emergency Communications

Public Safety Dispatch Network; Kanawha (IA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Kanawha, IA is seeking 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, confirm locations, document information, and enter it into dispatch software to guide responders.

Successful candidates typically have a high school diploma; prior customer service or public safety experience helps, but some vacancies accept applicants without dispatch experience.

Qualifications

• High school diploma or recognized equivalent. Some vacancies accept applicants without dispatch experience.
• Previous customer service, telephone support, or public safety experience may be helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.

Skills

Active listening

Typing

Verbal communication

Customer service

Follow procedures

Education

High School Diploma or GED

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Kanawha, IA is seeking 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, confirm locations, document information, and enter it into dispatch software to guide responders.

Successful candidates typically have a high school diploma; prior customer service or public safety experience helps, but some vacancies accept applicants without dispatch experience.