911 Call Taker — Life-Saving Emergency Support

Regional 911 Intake Solutions; Black Mountain (NC); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Black Mountain, NC seeks 911 Call Takers to handle emergency and nonemergency lines, verify locations, and input details into call-processing systems to support responders and dispatchers.

Ideal candidates have a high school diploma or equivalent and strong listening, typing, and communication skills, with the ability to follow procedures and complete required training and certifications.

Qualifications

• High school diploma or equivalent required or preferred.
• Strong listening and typing skills with clear verbal communication.
• Ability to follow structured procedures and complete required training.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller contact information.
• Use approved questions to assess urgency and enter data into dispatch software.
• Forward incident details promptly to dispatch functions.
• Provide calm guidance and maintain caller privacy.

Skills

Active listening

Typing speed

Verbal communication

Follow procedures

Education

High School Diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Black Mountain, NC seeks 911 Call Takers to handle emergency and nonemergency lines, verify locations, and input details into call-processing systems to support responders and dispatchers.

Ideal candidates have a high school diploma or equivalent and strong listening, typing, and communication skills, with the ability to follow procedures and complete required training and certifications.