911 Call Taker & Dispatcher (Audubon)

Regional 911 Intake Solutions; Audubon (NJ); On-site; USD 38,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Audubon, NJ, seeks 911 Call Takers to handle emergency and nonemergency calls with attentiveness and accuracy. You will verify locations, gather caller information, and document data into dispatch systems while coordinating with responders.

Excellent listening and typing skills, plus calm, clear communication, are essential. Training and certification will cover pre-arrival instructions and accessibility resources.

Qualifications

• High school diploma or equivalent required; dispatch experience not always required.
• Strong listening and typing skills essential.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Structured procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Audubon, NJ, seeks 911 Call Takers to handle emergency and nonemergency calls with attentiveness and accuracy. You will verify locations, gather caller information, and document data into dispatch systems while coordinating with responders.

Excellent listening and typing skills, plus calm, clear communication, are essential. Training and certification will cover pre-arrival instructions and accessibility resources.