911 Call Taker — Training & Life-Saving Dispatch

Regional 911 Intake Solutions; Elmer (NJ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions in Elmer, NJ seeks 911 Call Taker staff to handle emergency and nonemergency lines, verify locations and caller information, and document details for dispatch coordination. Training and certification are required for pre-arrival instructions.

Applicants should have a high school diploma or equivalent; prior customer service or public safety experience may help. Flexibility for shift work and background checks are part of the process.

Qualifications

• High school diploma or recognized equivalent.
• Customer service, telephone support, or public safety experience may help.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Elmer, NJ seeks 911 Call Taker staff to handle emergency and nonemergency lines, verify locations and caller information, and document details for dispatch coordination. Training and certification are required for pre-arrival instructions.

Applicants should have a high school diploma or equivalent; prior customer service or public safety experience may help. Flexibility for shift work and background checks are part of the process.