911 Call Taker — Life-Saving Emergency Communications

Regional 911 Intake Solutions; New Milford (NJ); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking dedicated 911 Call Takers in New Milford, NJ to handle emergency and nonemergency calls. You will confirm locations, collect callback details, and document information for dispatch teams.

Successful candidates typically have a high school diploma, strong listening skills, and the ability to follow structured procedures. Roles may involve rotating shifts and compliance with training requirements.

Qualifications

• High school diploma or recognized equivalent. Strong listening and typing skills required.
• Ability to follow structured procedures and communicate clearly.
• Experience in customer service is helpful but not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing/dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers and provide essential instructions when needed.

Skills

Active listening

Typing

Verbal communication

Follow procedures

Education

High school diploma

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions is seeking dedicated 911 Call Takers in New Milford, NJ to handle emergency and nonemergency calls. You will confirm locations, collect callback details, and document information for dispatch teams.

Successful candidates typically have a high school diploma, strong listening skills, and the ability to follow structured procedures. Roles may involve rotating shifts and compliance with training requirements.