911 Emergency Call Taker & Communications Specialist

Public Safety Dispatch Network; Water Valley (MS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Water Valley, MS. You will answer emergency and nonemergency lines, confirm locations, and document information for dispatch. Training and certification precede independent call-taking duties.

Successful candidates typically have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Shifts may include nights, weekends, and overtime depending on staffing.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or call center experience helpful but not required.
• Ability to follow structured procedures and document information accurately.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of situation.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.
• Provide pre-arrival instructions only within training.

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Water Valley, MS. You will answer emergency and nonemergency lines, confirm locations, and document information for dispatch. Training and certification precede independent call-taking duties.

Successful candidates typically have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Shifts may include nights, weekends, and overtime depending on staffing.