911 Call Taker: Launch a Lifesaving Public Safety Career

Regional 911 Intake Solutions; Gifford (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

Regional 911 Intake Solutions seeks qualified Call Takers to handle emergency and nonemergency calls from the Gifford, PA area. The role involves confirming locations, collecting caller information, and documenting details in dispatch software.

Successful candidates typically have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication, with ability to follow established procedures. Training and certifications are required.

Qualifications

• High school diploma or recognized equivalent; prior customer service, telephone support, or public safety experience can help.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and the ability to follow structured procedures are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers stay focused on essential questions and instructions.
• Use language-access and accessibility resources as needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing accuracy

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions seeks qualified Call Takers to handle emergency and nonemergency calls from the Gifford, PA area. The role involves confirming locations, collecting caller information, and documenting details in dispatch software.

Successful candidates typically have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication, with ability to follow established procedures. Training and certifications are required.