911 Emergency Dispatcher — Life-Saving Dispatch Pro

911 Emergency Communications; North Great River (NY); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

911 Emergency Communications in the United States seeks a qualified dispatcher to handle emergency and nonemergency calls from the public safety service area. Responsibilities include validating locations, priorities, and incident details, then entering data into CAD systems and coordinating responders as needed.

The role may involve overnight shifts, weekends, holidays, rotating schedules, and overtime. A high school diploma or equivalent is commonly required, with testing, background checks,

Qualifications

• High school diploma or GED commonly required.
• Some agencies recruit entry-level applicants or require experience/certifications.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Job description

911 Emergency Communications in the United States seeks a qualified dispatcher to handle emergency and nonemergency calls from the public safety service area. Responsibilities include validating locations, priorities, and incident details, then entering data into CAD systems and coordinating responders as needed.

The role may involve overnight shifts, weekends, holidays, rotating schedules, and overtime. A high school diploma or equivalent is commonly required, with testing, background checks,