911 Dispatcher: Calm, Rapid Response Operator

Emergency Telecommunicator Services; McComb (MS); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

Emergency Telecommunicator Services in McComb, MS seeks dedicated 911 dispatchers to connect callers with responders and coordinate urgent resources. The role requires calm communication, careful attention, accurate information gathering, and the ability to manage multiple systems while staying composed under pressure.

Responsibilities include handling emergency and nonemergency calls, verifying locations, and relaying critical data to ensure rapid response.

Qualifications

• A high school diploma or recognized equivalency is commonly required.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Calm communication

Active listening

Accurate typing

Clear speech

Basic computer proficiency

Education

High School Diploma or GED

Telecommunicator Certification

Tools

Computer-aided Dispatch (CAD) systems

Job description

Emergency Telecommunicator Services in McComb, MS seeks dedicated 911 dispatchers to connect callers with responders and coordinate urgent resources. The role requires calm communication, careful attention, accurate information gathering, and the ability to manage multiple systems while staying composed under pressure.

Responsibilities include handling emergency and nonemergency calls, verifying locations, and relaying critical data to ensure rapid response.