911 Dispatcher: Calm, Critical Calls, Immediate Impact

911 Emergency Communications; Lorman (MS); Sur place; USD 28 000 - 60 000; Plein temps

Résumé du poste

911 Emergency Communications in Lorman, MS is seeking skilled dispatchers to connect callers with public safety responders. You may receive emergency and nonemergency calls, confirm locations, and coordinate police, fire, or EMS according to agency procedures.

The job emphasizes calm communication, careful attention, and the ability to document changing circumstances while using multiple communication systems; a high school diploma is commonly required and overtime and variable shifts are

Qualifications

• High school diploma or GED required; some agencies may require prior experience or certifications.
• Strong typing, listening, clear speech, and basic computer proficiency.
• Ability to organize information under pressure and follow procedures.

Responsabilités

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into CAD systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responders as conditions change.
• Provide caller instructions within training and certification limits.

Connaissances

Calm communication

Active listening

Typing speed

Multitasking

Attention to detail

Clear speech

Basic computer skills

Information organization

Formation

High school diploma or GED

Outils

Computer-aided dispatch (CAD)

Description du poste

911 Emergency Communications in Lorman, MS is seeking skilled dispatchers to connect callers with public safety responders. You may receive emergency and nonemergency calls, confirm locations, and coordinate police, fire, or EMS according to agency procedures.

The job emphasizes calm communication, careful attention, and the ability to document changing circumstances while using multiple communication systems; a high school diploma is commonly required and overtime and variable shifts are