911 Dispatcher: Calm, Critical Public Safety Ops

911 Emergency Communications; Metcalfe (MS); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

911 Emergency Communications in Metcalfe, MS is seeking skilled 911 dispatchers to coordinate police, fire, and medical responses from Metcalfe. The role emphasizes calm communication, accurate information gathering, and rapid decision making under pressure.

Responsibilities include handling calls, confirming locations and details, entering data into dispatch systems, and supporting responders with timely instructions while maintaining confidentiality and following agency procedures.

Qualifications

• High school diploma or GED commonly required.
• Typing accuracy and speed support information gathering.
• Active listening and clear communication are essential.
• Ability to organize information under pressure and multitask.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into dispatch systems.
• Dispatch responders based on radio operations.
• Monitor radio traffic and update responders as situations change.
• Provide caller instructions within training scope.
• Maintain confidential records.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Education

High School Diploma or GED

Job description

911 Emergency Communications in Metcalfe, MS is seeking skilled 911 dispatchers to coordinate police, fire, and medical responses from Metcalfe. The role emphasizes calm communication, accurate information gathering, and rapid decision making under pressure.

Responsibilities include handling calls, confirming locations and details, entering data into dispatch systems, and supporting responders with timely instructions while maintaining confidentiality and following agency procedures.