911 Dispatcher: Calm, Critical Emergency Communications

Emergency Telecommunicator Services; Natchez (MS); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

Emergency Telecommunicator Services in Natchez, MS seeks an 911 Emergency Dispatcher to connect callers with police, fire, or medical responders. You will verify locations, gather information, and coordinate responders according to agency procedures.

Applicants should handle high-stress calls with composure, use multiple communication systems, and document evolving details accurately. Training and certifications may be required by the hiring agency.

Qualifications

• High school diploma or GED commonly required.
• Some agencies recruit entry-level applicants; others require experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, and basic computer proficiency.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer proficiency

Education

High school diploma or GED

Tools

CAD systems

Radio operations

Job description

Emergency Telecommunicator Services in Natchez, MS seeks an 911 Emergency Dispatcher to connect callers with police, fire, or medical responders. You will verify locations, gather information, and coordinate responders according to agency procedures.

Applicants should handle high-stress calls with composure, use multiple communication systems, and document evolving details accurately. Training and certifications may be required by the hiring agency.