911 Dispatcher - Calm, Precise Multitasker (24/7)

Branch County; Coldwater (MI); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Dental and vision insurance

Life insurance

Short-term disability

Pension plan

Job summary

Branch County Government is seeking a Telecommunicator for its 911/Central Dispatch to receive, evaluate, prioritize, and dispatch police, fire, EMS, and other public safety resources.

You will work in a 24-hour center, operating CAD and radio systems, documenting information, and providing pre-arrival instructions when needed. A high school diploma and successful background checks are required. Rotating 12-hour shifts may apply.

Qualifications

• Operate computers and dispatch systems accurately.
• Learn and use CAD, mapping, radio, and records management systems.
• Read and follow written and oral instructions, policies, and protocols.
• Listen carefully, obtain accurate information, and communicate clearly.
• Prioritize multiple calls and incidents by urgency.
• Maintain confidentiality and handle sensitive information.

Responsibilities

• Receive and process 9-1-1 emergency and non-emergency calls from the public.
• Obtain, verify, and document critical incident information.
• Determine priority and dispatch appropriate resources.
• Monitor multiple radio frequencies and coordinate with field units.
• Operate CAD, telephone, radio, and records management systems.
• Provide emergency medical dispatch instructions when appropriate.
• Maintain accurate logs and dispatch documentation.
• Communicate clearly with callers and emergency personnel.
• Maintain professionalism and confidentiality at all times.
• Participate in required training and certifications.

Skills

Public safety communications

Multitasking

Calm under pressure

Effective communication

Data entry accuracy

Education

High school diploma or GED

Tools

CAD

Public safety radio

Records management system

Mapping software

Job description

Branch County Government is seeking a Telecommunicator for its 911/Central Dispatch to receive, evaluate, prioritize, and dispatch police, fire, EMS, and other public safety resources.

You will work in a 24-hour center, operating CAD and radio systems, documenting information, and providing pre-arrival instructions when needed. A high school diploma and successful background checks are required. Rotating 12-hour shifts may apply.