911 Dispatcher: Calm, Precise Life-Saving Coordination

County Emergency Communications; West Palm Beach (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

County Emergency Communications in Balm, FL seeks an 911 Emergency Dispatcher to connect callers with responders and coordinate incident response. Responsibilities include handling emergency and nonemergency calls, confirming locations, and relaying information across multiple systems.

Applicants should have a high school diploma or GED and may be required to complete testing, background checks, and certifications. Overtime, shift work, and rotating schedules are common in this role.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants; others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Education

High school diploma or GED

Job description

County Emergency Communications in Balm, FL seeks an 911 Emergency Dispatcher to connect callers with responders and coordinate incident response. Responsibilities include handling emergency and nonemergency calls, confirming locations, and relaying information across multiple systems.

Applicants should have a high school diploma or GED and may be required to complete testing, background checks, and certifications. Overtime, shift work, and rotating schedules are common in this role.