Calm 911 Dispatcher — Rapid Emergency Coordination

County Emergency Communications; Baldwin (NY); Presencial; USD 50 000 - 70 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Resumo da oferta

County Emergency Communications in North Baldwin, NY, seeks an 911 Emergency Dispatcher to connect callers with public safety responders. The role involves handling emergency and nonemergency calls, confirming locations, documenting details, and coordinating with police, fire, and EMS per agency procedures.

Applicants should demonstrate calm communication, attention to detail, and the ability to manage multiple information systems. Some shifts, overtime, and background checks are part of the job.

Qualificações

• A high school diploma or equivalent is commonly required.
• Some agencies recruit entry-level applicants; others want prior emergency communications experience or current certifications.

Responsabilidades

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the training and certification limits.
• Maintain accurate records and protect confidential information.

Conhecimentos

Calm communication

Attention to detail

Formação académica

High school diploma or GED

Descrição da oferta de emprego

County Emergency Communications in North Baldwin, NY, seeks an 911 Emergency Dispatcher to connect callers with public safety responders. The role involves handling emergency and nonemergency calls, confirming locations, documenting details, and coordinating with police, fire, and EMS per agency procedures.

Applicants should demonstrate calm communication, attention to detail, and the ability to manage multiple information systems. Some shifts, overtime, and background checks are part of the job.