911 Dispatcher: Calm, Precise Emergency Communications

911 Emergency Communications; Wakeman Township (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

911 Emergency Communications in Wakeman, OH seeks skilled emergency dispatchers to connect callers with police, fire, or EMS. The role requires calm communication, accurate information gathering, and coordination across multiple systems.

You will answer calls, confirm locations, enter data into CAD systems, and dispatch responders while maintaining records and ensuring confidentiality. A high school diploma is commonly required, with testing and certifications determined by the agency.

Qualifications

• High school diploma or GED commonly required.
• Testing scores, experience, and training deadlines set by the agency.
• Strong typing, listening, and communication skills essential.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into CAD systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as needed.
• Provide caller instructions within training limits.
• Maintain records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Computer proficiency

Information organization under stress

Education

High school diploma or GED

Tools

Computer-aided Dispatch (CAD) systems

Job description

911 Emergency Communications in Wakeman, OH seeks skilled emergency dispatchers to connect callers with police, fire, or EMS. The role requires calm communication, accurate information gathering, and coordination across multiple systems.

You will answer calls, confirm locations, enter data into CAD systems, and dispatch responders while maintaining records and ensuring confidentiality. A high school diploma is commonly required, with testing and certifications determined by the agency.