911 Dispatcher: Calm, Fast-Paced Emergency Coordination

911 Emergency Communications; Westover (AL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health benefits

Paid leave

Professional training

Job summary

911 Emergency Communications in Westover, AL seeks dedicated dispatchers to connect callers with public safety resources. The role emphasizes calm communication, careful attention, and accurate information relay across multiple systems.

Salary is listed as a range per year. Responsibilities include handling emergency and nonemergency calls, confirming details, and coordinating police, fire, or medical responders while maintaining records and confidentiality.

Qualifications

• High school diploma commonly required.
• Some agencies recruit entry-level applicants or require certifications.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into CAD systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer proficiency

Organizational skills

Education

High school diploma

Job description

911 Emergency Communications in Westover, AL seeks dedicated dispatchers to connect callers with public safety resources. The role emphasizes calm communication, careful attention, and accurate information relay across multiple systems.

Salary is listed as a range per year. Responsibilities include handling emergency and nonemergency calls, confirming details, and coordinating police, fire, or medical responders while maintaining records and confidentiality.