911 Emergency Dispatcher — Calm, Fast-Paced Communicator

911 Emergency Communications; Montevallo (AL); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

911 Emergency Communications is seeking a dispatcher in Montevallo, AL. You will connect callers to public safety resources, gather critical details, and coordinate police, fire, or medical responders per agency procedures.

Position involves shift work in a 24/7 environment, with potential overtime. A high school diploma and strong typing, listening, and communication skills are required.

Qualifications

• High school diploma is commonly required; some agencies recruit entry-level applicants.
• Typing accuracy, listening skills, and calm, clear communication are essential.
• Ability to organize information under pressure and follow agency procedures.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responders as circumstances change
• Provide caller instructions within training and certification limits
• Maintain accurate records and protect confidential information

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Education

High school diploma or equivalent

Job description

911 Emergency Communications is seeking a dispatcher in Montevallo, AL. You will connect callers to public safety resources, gather critical details, and coordinate police, fire, or medical responders per agency procedures.

Position involves shift work in a 24/7 environment, with potential overtime. A high school diploma and strong typing, listening, and communication skills are required.