911 Emergency Dispatcher - Critical Communications Pro

Emergency Telecommunicator Services; Waverly (AL); In loco; USD 40.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health coverage

Retirement benefits

Paid leave

Training

Descrizione del lavoro

Emergency Telecommunicator Services in Waverly, AL, seeks 911 Emergency Dispatchers to connect callers with responders. You will handle emergency and non-emergency calls, verify locations, gather details, and coordinate police, fire, and EMS according to agency procedures.

The role requires calm, precise communication, multi-tasking across radio, CAD, and phone systems, with shifts including nights, weekends, and overtime.

Competenze

• High school diploma or GED is commonly required.
• Typing, listening, and clear speech are essential.
• Ability to organize information under pressure is important.

Mansioni

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, and incident details.
• Assess call priority using approved questions and procedures.
• Enter incident information into CAD systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training and certification limits.
• Maintain records and protect confidential information.

Conoscenze

Typing

Active listening

Clear speech

Computer skills

Info organization

Formazione

High school diploma or GED

Strumenti

CAD systems

Descrizione del lavoro

Emergency Telecommunicator Services in Waverly, AL, seeks 911 Emergency Dispatchers to connect callers with responders. You will handle emergency and non-emergency calls, verify locations, gather details, and coordinate police, fire, and EMS according to agency procedures.

The role requires calm, precise communication, multi-tasking across radio, CAD, and phone systems, with shifts including nights, weekends, and overtime.