911 Dispatcher: Calm, Critical Public Safety Role

Emergency Telecommunicator Services; Indianapolis (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

Emergency Telecommunicator Services in Indianapolis seeks qualified 911 Emergency Dispatchers to connect callers with police, fire, or medical resources. You will gather essential information, coordinate responders, and manage multiple communication systems with calm, precise communication.

The role requires attention to detail, strong listening skills, and the ability to document evolving incident information accurately in a fast-paced environment.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong typing and listening skills essential for accurate data capture.
• Ability to communicate clearly under pressure and manage multiple inputs.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into CAD systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training and certification limits.
• Maintain accurate records and protect confidentiality.

Skills

Typing accuracy

Active listening

Clear speech

Basic computer proficiency

Information organization

Education

High school diploma

Tools

CAD systems

Job description

Emergency Telecommunicator Services in Indianapolis seeks qualified 911 Emergency Dispatchers to connect callers with police, fire, or medical resources. You will gather essential information, coordinate responders, and manage multiple communication systems with calm, precise communication.

The role requires attention to detail, strong listening skills, and the ability to document evolving incident information accurately in a fast-paced environment.