911 Dispatcher: Calm, Critical-Response Pro

911 Emergency Communications; Heber (CA); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

911 Emergency Communications seeks qualified dispatchers in Heber to connect callers with police, fire, or medical responders. The role requires calm communication, precise information gathering, and multi-system coordination in a fast-paced environment.

Key responsibilities include handling emergency and nonemergency calls, verifying locations, and relaying information per agency procedures. High school diploma or GED is typically required, with certifications and testing determined by the

Qualifications

• High school diploma or GED commonly required.
• Useful skills include accurate typing, active listening, clear speech, and basic computer proficiency.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Organizational skills

Education

High school diploma or GED

Tools

Computer proficiency

Job description

911 Emergency Communications seeks qualified dispatchers in Heber to connect callers with police, fire, or medical responders. The role requires calm communication, precise information gathering, and multi-system coordination in a fast-paced environment.

Key responsibilities include handling emergency and nonemergency calls, verifying locations, and relaying information per agency procedures. High school diploma or GED is typically required, with certifications and testing determined by the