911 Dispatcher: Calm, Critical Call Center Pro

Emergency Telecommunicator Services; Monkton Boro (VT); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Training and development

Job summary

Emergency Telecommunicator Services in Monkton, VT seeks 911 Emergency Dispatchers to connect callers with police, fire, and medical responders. You will gather critical information, confirm locations, and coordinate resources while maintaining calm communication across multiple systems.

Applicants should have strong typing, listening, and communication skills, with the ability to prioritize and manage rapidly changing incidents.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Computer proficiency

Info organization

Education

High school diploma or GED

Job description

Emergency Telecommunicator Services in Monkton, VT seeks 911 Emergency Dispatchers to connect callers with police, fire, and medical responders. You will gather critical information, confirm locations, and coordinate resources while maintaining calm communication across multiple systems.

Applicants should have strong typing, listening, and communication skills, with the ability to prioritize and manage rapidly changing incidents.