Emergency Medical Dispatcher — Critical Response Coordinator

911 Emergency Communications; West Pawlet (VT); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Vermont seeks Emergency Medical Dispatcher professionals to join a continuous operations environment. Responsibilities include receiving calls, confirming locations, and determining response priorities using approved protocols to coordinate ambulance resources.

Applicants should have a high school diploma or equivalent; CPR certification is typically required. EMT/paramedic credentials are not universal requirements; training may be sponsored by the employer.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

CPR certification

Job description

911 Emergency Communications in Vermont seeks Emergency Medical Dispatcher professionals to join a continuous operations environment. Responsibilities include receiving calls, confirming locations, and determining response priorities using approved protocols to coordinate ambulance resources.

Applicants should have a high school diploma or equivalent; CPR certification is typically required. EMT/paramedic credentials are not universal requirements; training may be sponsored by the employer.