911 Dispatcher: Calm, Critical-Response Connector

911 Emergency Communications; Alba (MO); On-site; USD 44,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Training opportunities

Job summary

911 Emergency Communications in Alba, MO seeks qualified dispatchers to operate in public safety communications. You will answer emergency and nonemergency calls, verify incident locations, relay information to responders, and coordinate police, fire, or medical resources according to agency procedures.

This role requires calm communication, attention to detail, and the ability to manage multiple systems. The work may include overnight shifts, weekends, holidays, and overtime, with a high school

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants, while others require prior emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, and basic computer proficiency.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Typing

Active listening

Clear speech

Computer basics

Education

High school diploma or equivalent

Job description

911 Emergency Communications in Alba, MO seeks qualified dispatchers to operate in public safety communications. You will answer emergency and nonemergency calls, verify incident locations, relay information to responders, and coordinate police, fire, or medical resources according to agency procedures.

This role requires calm communication, attention to detail, and the ability to manage multiple systems. The work may include overnight shifts, weekends, holidays, and overtime, with a high school