911 Dispatcher: Calm, Critical Incident Coordinator

911 Emergency Communications; Acme (PA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Paid leave

Job summary

911 Emergency Communications seeks qualified dispatchers for Acme, PA. Dispatchers connect callers with public safety responders, gather essential information, and coordinate responders according to agency procedures.

Responsibilities include handling emergency and nonemergency calls, confirming addresses, entering data into CAD systems, monitoring radio traffic, and providing instructions while maintaining records and confidentiality.

Qualifications

• High school diploma or GED commonly required.
• Some agencies recruit entry-level applicants.
• Certification/testing requirements determined by official vacancy.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Computer proficiency

Information organization

Education

High school diploma or GED

Tools

Computer-aided dispatch systems

Job description

911 Emergency Communications seeks qualified dispatchers for Acme, PA. Dispatchers connect callers with public safety responders, gather essential information, and coordinate responders according to agency procedures.

Responsibilities include handling emergency and nonemergency calls, confirming addresses, entering data into CAD systems, monitoring radio traffic, and providing instructions while maintaining records and confidentiality.