911 Emergency Dispatcher — Calm, Critical Response Specialist

911 Emergency Communications; Kirby (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

911 Emergency Communications in Kirby, OH seeks a dispatcher to connect callers with the appropriate public safety resources. The role involves handling emergency and nonemergency calls, confirming locations, and coordinating responders according to agency procedures.

Required are calm communication, attention to detail, and the ability to manage multiple systems. Some agencies recruit entry-level applicants; training and certifications as required by the agency will follow.

Qualifications

• High school diploma or GED commonly required.
• Some agencies recruit entry-level applicants.
• Testing scores, experience and training deadlines vary by agency.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer‑aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Active listening

Accurate typing

Clear speech

Basic computer skills

Information organization

Education

High school diploma

Tools

CAD systems

Job description

911 Emergency Communications in Kirby, OH seeks a dispatcher to connect callers with the appropriate public safety resources. The role involves handling emergency and nonemergency calls, confirming locations, and coordinating responders according to agency procedures.

Required are calm communication, attention to detail, and the ability to manage multiple systems. Some agencies recruit entry-level applicants; training and certifications as required by the agency will follow.