911 Dispatcher: Calm, Critical Communications

911 Emergency Communications; Lincoln (NE); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

911 Emergency Communications is seeking dedicated emergency dispatchers to connect callers with responders in Maricao. You will receive emergency and nonemergency calls, verify locations, and coordinate with police, fire, or EMS according to agency procedures.

The role requires calm communication, quick decision-making, and the ability to work with multiple computer systems; candidates typically have a high school diploma and typing skills.

Qualifications

• High school diploma or equivalent is commonly required.
• Some agencies recruit entry-level applicants or require experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, and organizing information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Education

High school diploma or equivalent

Job description

911 Emergency Communications is seeking dedicated emergency dispatchers to connect callers with responders in Maricao. You will receive emergency and nonemergency calls, verify locations, and coordinate with police, fire, or EMS according to agency procedures.

The role requires calm communication, quick decision-making, and the ability to work with multiple computer systems; candidates typically have a high school diploma and typing skills.