911 Emergency Dispatcher: Calm, Critical Call Center Pro

911 Emergency Communications; Columbus (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

911 Emergency Communications seeks an on-site Emergency Dispatcher in Maricao, PR. You will respond to emergency calls, verify locations, coordinate responders, and document details in CAD systems to ensure rapid public safety actions.

Ideal candidates have a high school diploma plus strong typing, listening, and clear speech skills; the ability to stay calm under pressure and manage multiple tasks. This is a full-time on-site position with shift work.

Qualifications

• High school diploma or equivalent commonly required.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and organizing information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within training and certification limits
• Maintain accurate records and protect confidential information

Skills

Typing accuracy

Active listening

Clear speech

Basic computer proficiency

Information organization under压力

Education

High school diploma

Job description

911 Emergency Communications seeks an on-site Emergency Dispatcher in Maricao, PR. You will respond to emergency calls, verify locations, coordinate responders, and document details in CAD systems to ensure rapid public safety actions.

Ideal candidates have a high school diploma plus strong typing, listening, and clear speech skills; the ability to stay calm under pressure and manage multiple tasks. This is a full-time on-site position with shift work.