911 Emergency Dispatcher: Calm, Critical Communications

911 Emergency Communications; Atlanta (GA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

911 Emergency Communications in Maricao seeks qualified dispatchers to connect people in need with responders and coordinate resources according to agency procedures. Dispatchers handle emergency and nonemergency calls, confirm locations, and relay accurate information while multitasking across radios and computer systems.

The role requires calm communication, attention to detail, and the ability to operate under pressure.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organize information

Education

High school diploma

Tools

Computer-aided dispatch systems

Job description

911 Emergency Communications in Maricao seeks qualified dispatchers to connect people in need with responders and coordinate resources according to agency procedures. Dispatchers handle emergency and nonemergency calls, confirm locations, and relay accurate information while multitasking across radios and computer systems.

The role requires calm communication, attention to detail, and the ability to operate under pressure.