911 Emergency Dispatcher: Calm, Critical Communications Pro

911 Emergency Communications; Cincinnati (OH); On-site; USD 35,000 - 52,000; Full time

Job summary

911 Emergency Communications in Maricao is seeking dedicated dispatchers to connect urgent callers with police, fire, or EMS resources. You will gather critical information, prioritize incidents, and coordinate responders while navigating multiple systems.

The role emphasizes calm, precise communication, adherence to procedures, and accurate record-keeping in a fast-paced public safety environment. Training and certifications may be required.

Qualifications

• A high school diploma or recognized equivalency is commonly required.
• Some agencies recruit entry-level applicants.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Accurate typing

Active listening

Clear speech

Basic computer skills

Organizational skills

Education

High school diploma

Tools

CAD systems

Job description

911 Emergency Communications in Maricao is seeking dedicated dispatchers to connect urgent callers with police, fire, or EMS resources. You will gather critical information, prioritize incidents, and coordinate responders while navigating multiple systems.

The role emphasizes calm, precise communication, adherence to procedures, and accurate record-keeping in a fast-paced public safety environment. Training and certifications may be required.