911 Emergency Dispatcher – Calm Leader in Crisis Response

911 Emergency Communications; Des Moines (IA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Paid leave

Professional training

Job summary

911 Emergency Communications seeks qualified dispatchers to connect people with police, fire, or EMS resources in Maricao. You will handle emergency and nonemergency calls, verify locations, and relay critical information while monitoring multiple communication systems.

Applicants should have a high school diploma, strong typing, active listening, clear speech, and basic computer skills. Some agencies require tests/certifications; shifts may include nights, weekends, and overtime.

Qualifications

• High school diploma or equivalent commonly required.
• Useful skills include accurate typing, active listening, clear speech, and basic computer proficiency.
• Official announcements determine testing scores, experience, and training deadlines.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess priority using approved questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch responders when assigned to radio operations.

Skills

Typing

Active listening

Clear speech

Computer literacy

Organizational skills

Education

High school diploma

Tools

CAD systems

Job description

911 Emergency Communications seeks qualified dispatchers to connect people with police, fire, or EMS resources in Maricao. You will handle emergency and nonemergency calls, verify locations, and relay critical information while monitoring multiple communication systems.

Applicants should have a high school diploma, strong typing, active listening, clear speech, and basic computer skills. Some agencies require tests/certifications; shifts may include nights, weekends, and overtime.