Emergency Dispatcher: Calm Coordination for 911 Responders

911 Emergency Communications; Dallas (TX); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

911 Emergency Communications in Maricao, PR seeks an Emergency Dispatcher to connect callers with responders. You will receive emergency and nonemergency calls, confirm locations, relay instructions, and coordinate police, fire, or EMS resources per agency procedures.

The role requires calm communication, attention to detail, and the ability to manage multiple systems while maintaining accurate records and confidentiality.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Official vacancy announcement determines testing scores, experience, and training deadlines.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Active listening

Typing

Clear speech

Computer proficiency

Education

High school diploma or equivalent

Tools

Computer-aided dispatch (CAD)

Job description

911 Emergency Communications in Maricao, PR seeks an Emergency Dispatcher to connect callers with responders. You will receive emergency and nonemergency calls, confirm locations, relay instructions, and coordinate police, fire, or EMS resources per agency procedures.

The role requires calm communication, attention to detail, and the ability to manage multiple systems while maintaining accurate records and confidentiality.