911 Dispatcher: Calm, Critical-Call Operator

911 Emergency Communications; Bovard (PA); Vor Ort; USD 40.000 - 60.000; Vollzeit

Benefits dieser Stelle

Health coverage

Retirement benefits

Paid leave

Zusammenfassung

911 Emergency Communications in Bovard, PA is seeking qualified emergency dispatchers to connect callers with police, fire, or medical responders. The role requires calm communication, meticulous information gathering, and coordination across agencies.

Dispatchers may work overnight, weekends, and holidays with possible overtime. Candidates typically have a high school diploma, typing skills, and the ability to manage multiple procedures and screens under pressure.

Qualifikationen

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants or require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and organizing information under pressure.

Aufgaben

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Kenntnisse

Active listening

Typing

Clear speech

Computer literacy

Multitasking

Ausbildung

High school diploma

Tools

CAD systems

Jobbeschreibung

911 Emergency Communications in Bovard, PA is seeking qualified emergency dispatchers to connect callers with police, fire, or medical responders. The role requires calm communication, meticulous information gathering, and coordination across agencies.

Dispatchers may work overnight, weekends, and holidays with possible overtime. Candidates typically have a high school diploma, typing skills, and the ability to manage multiple procedures and screens under pressure.