911 Dispatcher: Calm, Critical Emergency Communications

911 Emergency Communications; Boyers (PA); Presencial; USD 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Descripción de la vacante

911 Emergency Communications in Boyers, PA, seeks skilled emergency dispatchers to answer both emergency and nonemergency calls within the service area and coordinate with police, fire, and medical responders. You will confirm locations, gather critical information, and relay updates through multiple channels.

The role requires calm communication, accurate data entry, and the ability to manage time while handling multiple screens and systems.

Formación

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• The official announcement determines required testing scores, experience, and training deadlines.

Responsabilidades

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Conocimientos

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Information organization

Educación

High school diploma or GED

Descripción del empleo

911 Emergency Communications in Boyers, PA, seeks skilled emergency dispatchers to answer both emergency and nonemergency calls within the service area and coordinate with police, fire, and medical responders. You will confirm locations, gather critical information, and relay updates through multiple channels.

The role requires calm communication, accurate data entry, and the ability to manage time while handling multiple screens and systems.