911 Dispatcher: Calm Crisis Communications Pro

County Emergency Communications; Pleasanton (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

County Emergency Communications in Pleasanton, CA seeks 911 emergency dispatcher to connect callers with public safety responders. Duties include taking calls, verifying locations, and coordinating police, fire, or EMS resources per agency procedures.

The role requires calm communication, attention to detail, and the ability to manage multiple systems while handling potentially distressing situations. Some agencies recruit entry-level applicants, others require experience or certification.

Qualifications

• High school diploma or equivalent commonly required.
• Typing accuracy, active listening, clear speech are useful skills.
• Agency testing, scores, and training deadlines determined by the official announcement.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training limits.
• Maintain records and protect confidential information.

Skills

Active listening

Typing

Clear speech

Basic computer proficiency

Organize information under pressure

Multitasking

Education

High school diploma

Job description

County Emergency Communications in Pleasanton, CA seeks 911 emergency dispatcher to connect callers with public safety responders. Duties include taking calls, verifying locations, and coordinating police, fire, or EMS resources per agency procedures.

The role requires calm communication, attention to detail, and the ability to manage multiple systems while handling potentially distressing situations. Some agencies recruit entry-level applicants, others require experience or certification.