911 Dispatcher - Calm, 24/7 Critical Call Triage

County Emergency Communications; Forest Park (OK); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance program

Job summary

County Emergency Communications in Forest is seeking emergency dispatchers to connect callers with police, fire, or medical resources. Responsibilities include handling calls, verifying details, prioritizing incidents, entering data into CAD, and coordinating responders.

Applicants should have a high school diploma or GED and may require testing, background checks, and training as per the agency. Shift work and overtime may apply per appointment terms.

Qualifications

• High school diploma or GED required; some agencies may seek prior experience or certifications.
• Typing accuracy, listening skills, clear speech, basic computer proficiency and the ability to organize information under pressure are important.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer skills

Information organization under stress

Education

High school diploma or GED

Tools

Computer-aided dispatch (CAD) systems

Job description

County Emergency Communications in Forest is seeking emergency dispatchers to connect callers with police, fire, or medical resources. Responsibilities include handling calls, verifying details, prioritizing incidents, entering data into CAD, and coordinating responders.

Applicants should have a high school diploma or GED and may require testing, background checks, and training as per the agency. Shift work and overtime may apply per appointment terms.