911 Dispatcher: Calm, Critical Public Safety Communicator

County Emergency Communications; Forest Lakes Estates (AZ); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave and professional training

Job summary

County Emergency Communications in Forest Lakes, AZ seeks an 911 Emergency Dispatcher to connect callers with responders, verify incident details, and relay information across multiple systems. The role demands calm, precise communication and the ability to manage urgent situations in a fast-paced environment.

Responsibilities include handling/emergency calls, confirming details, and coordinating with police, fire, and EMS per agency procedures.

Qualifications

• High school diploma or GED commonly required.
• Typing accurately and rapidly is essential.
• Ability to organize information under pressure and follow procedures.

Responsibilities

• Answer emergency and non-emergency calls within the service area.
• Confirm addresses, callback numbers, and incident details.
• Assess call priority using approved questions and procedures.
• Enter incident information into CAD systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update personnel as situations change.
• Provide caller instructions within training and certification limits.
• Maintain confidential information and accurate records.

Skills

Typing speed

Active listening

Calm under pressure

Clear speech

Education

High school diploma or GED

Public safety testing/training requirements

Tools

Computer-aided dispatch (CAD)

Job description

County Emergency Communications in Forest Lakes, AZ seeks an 911 Emergency Dispatcher to connect callers with responders, verify incident details, and relay information across multiple systems. The role demands calm, precise communication and the ability to manage urgent situations in a fast-paced environment.

Responsibilities include handling/emergency calls, confirming details, and coordinating with police, fire, and EMS per agency procedures.