911 Dispatch Trainee - Start in Emergency Communications

City of Charlotte; United States; On-site; USD 52,000 - 73,000; Full time

Job summary

The City of Charlotte, CMPD, is seeking Police Telecommunicator Trainees to answer and route 911 calls at the emergency response center. You will input information into databases, communicate with officers, and assist responders during crimes, fires, medical or police emergencies, including nights, weekends, holidays, and disaster events.

Requirements include a high school diploma, United States citizenship, and certification within one year.

Qualifications

• Knowledge of customer service principles.
• Knowledge of telecommunication system operations.
• Ability to verbally obtain and relay pertinent information.
• Ability to utilize multiple computer and software applications simultaneously.
• Ability to hear, distinguish speech and respond appropriately.

Responsibilities

• Receive and transfer incoming calls to the appropriate department.
• Enter, verify, and query data in criminal justice information systems.
• Determine the nature and location of issues and required services.
• Prioritize response needs and maintain security of sensitive data.
• Assist during emergencies and disasters as required.

Skills

Customer service principles

Telecommunication systems

Multitasking

Grammar and spelling

Verbal information relay

Computer literacy

Education

High School Diploma or equivalent

Sheriffs’ Standards Telecommunicator Certification

United States citizenship

Job description

The City of Charlotte, CMPD, is seeking Police Telecommunicator Trainees to answer and route 911 calls at the emergency response center. You will input information into databases, communicate with officers, and assist responders during crimes, fires, medical or police emergencies, including nights, weekends, holidays, and disaster events.

Requirements include a high school diploma, United States citizenship, and certification within one year.