Police Telecommunicator Trainee

City-of-Charlotte,-N; Charlotte (NC); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Benefits package

Job summary

The City of Charlotte is hiring a Police Telecommunicator Trainee (911 Call Taker) to join the CMPD emergency response center. You will answer calls, input information into databases, transfer and relay critical data to officers, and maintain contact with callers until responders arrive.

Shifts include nights, weekends, and holidays, with duties varying by incident and urgency. Applicants should be high school graduates, capable of multitasking under pressure, and able to pass security,

Qualifications

• High School Graduate or equivalent.
• Sheriffs’ Standards Telecommunicator Certification within 1 year of appointment.
• US citizenship required.
• Ability to communicate clearly and follow protocols.
• Proficiency with multiple computer and software applications.

Responsibilities

• Receive & transfer incoming calls and alarms to appropriate department.
• Enter, verify and query data in criminal justice databases for law enforcement.
• Communicate system information to officers and agencies by radio/phone.
• Determine response priorities and record call details accurately.
• Maintain security of sensitive materials and operate office equipment.

Skills

Customer service

Telecommunications systems

Multitasking

Verbal communication

English grammar

Education

Sheriffs’ Standards Telecommunicator Certification

Job description

Department: Charlotte-Mecklenburg Police DepartmentSalary: $25.00 - $35.13 Commensurate with ExperienceWelcome to the City of CharlotteCharlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.Our guiding principles include:Attracting and retaining a skilled and diverse workforceValuing teamwork, openness, accountability, productivity, and employee developmentProviding all customers with courteous, responsive, accessible, and seamless quality servicesTaking initiative to identify, analyze, and solve problemsCollaborating with stakeholders to make informed decisionsSUMMARYThe Police Telecommunicator Trainees (911 Call Takers) are responsible for answering calls and inputting the information in applicable databases at the CMPD emergency response center. Calls are received from the public regarding crimes, disturbances, fires, and medical or police emergencies. Maintaining contact with the caller until appropriate responders arrive may be needed.Must be able to work nights, weekends, holidays, and report to work during emergency and disaster events including inclement weather.Major Duties and Responsibilities:Receive & transfer incoming telephone or alarm system calls to appropriate departmentEnters, deletes, verifies and queries criminal justice information system data on behalf of law enforcement agencies; communicates pertinent system information to officers and agencies over phone as well as over the radio.Performs call back on disconnected callsDetermine nature and location of issue and required services; and enters information in system as needed.Determine response requirements & relative priorities of situationsRecord details of calls / messagesMaintain access & security of highly sensitive materialsScan status charts, maps, and computer screens to determine emergency units available for dispatchObserve residential & commercial alarm registersPass and maintain applicable certificationsRead & effectively interpret small-scale maps to determine locations and/or provide directionsPerform other duties as assignedMinimum Qualifications:High School Graduate or equivalentSheriffs’ Standards Telecommunicator Certification (must be completed within one year from appointment)Must be a United States citizenKnowledge, Skills, and Abilities:Knowledge of customer service principlesKnowledge of techniques & methods for organizing, prioritizing, and monitoring workKnowledge of telecommunication system operationsKnowledge of proper grammar and spelling of the English languageKnowledge of administrative & clerical procedures and systems such as stenography & transcriptionAbility to verbally obtain and relay pertinent & timely informationAbility to utilize multiple computer and software applications simultaneouslyAbility to audibly detect or tell differences between sounds varying in pitch & loudnessAbility to assess response needs and prioritize communication tasksAbility to retain and recall information such as words, numbers, pictures, and proceduresADA and Other Requirements:Positions in this class typically require grasping, talking, hearing, seeing, and repetitive motions.Physical Requirements:Remaining in a stationary position, often sitting or standing for prolonged periodsOccasional movement throughout the workday daily to interact with staff and accomplish tasksCommunicating both verbally and in writing to exchange informationRepeating motions of holding, grasping, turning, that may include the wrist, hands, and/or fingersLight to moderate lifting and carryingWork primarily in office environmentAbility to operate office equipment, such as computer, copier, fax machine, and phoneSensory Requirements:Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proofreading, data entry, tabulating data.Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain.Comprehend written information in work-related documents.Ability to hear, understand, and distinguish speech.Working Conditions:Work is performed in an indoor office environment with moderate exposure to atmospheric conditions, moderate exposure to environmental conditions, and frequent exposure to computer screens, files and phones.Other Requirements:Successfully complete and pass applicable pre-employment evaluation(s). Failure to successfully pass all segments of the pre-employment evaluation process will result in disqualification from further consideration under this vacancy announcement.CONDITIONS OF EMPLOYMENTThe City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.Our culture is to serve the community honorably.HOW TO APPLYApply online.Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.For questions about your application or the hiring process, please email [e-mail] City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.BENEFITSThe City of Charlotte provides a comprehensive benefits package to eligible employees.The City of Charlotte is a drug and alcohol-free workplace.