Emergency Communications Trainee – Public Safety

NC State Highway Patrol; Wake Village (TX); On-site; USD 34,000 - 59,000; Full time

Job summary

North Carolina State Highway Patrol is seeking a Telecommunicator to support troopers and communities by coordinating emergency and non-emergency responses. The role emphasizes accurate information relay, rapid prioritization, and effective public safety communication.

Selected candidates undergo a structured training and progression plan, starting as a Telecommunicator Trainee with a defined salary, and may progress to a fully qualified Telecommunicator after training and one year of on-the-job

Qualifications

• High school diploma or GED is required.
• Ability to type and work efficiently under pressure.
• Equivalent combination of education and experience may qualify.
• Must meet DCI certification or become certified within 120 days of employment.

Responsibilities

• Assess and coordinate emergency and non-emergency response activities by evaluating reported situations and deploying resources.
• Support operations involving officer safety, SHP Aviation Mission emergencies, severe weather events, and other critical incidents.
• Receive, solicit, process, and prioritize information from multiple sources to manage communications.
• Identify and evaluate risks to responding units using CIIS and other public safety systems.
• Operate CAD, TTY/TTD, Land Mobile Radio, and MS Office applications.
• Communicate effectively using law enforcement radio codes to exchange sensitive information securely.
• Serve as liaison between the public, the organization, and allied government agencies.
• Maintain cooperative communication with partners to support coordinated response and public safety operations.

Skills

Decision making under pressure

Emergency response coordination

Active listening

Public safety communication

Multitasking

Education

High school diploma or GED

Tools

CAD (Computer-Aided Dispatch)

TTY/TTD systems

Mapping software (Google/Bing)

CIIS access

Microsoft Office Suite

Job description

North Carolina State Highway Patrol is seeking a Telecommunicator to support troopers and communities by coordinating emergency and non-emergency responses. The role emphasizes accurate information relay, rapid prioritization, and effective public safety communication.

Selected candidates undergo a structured training and progression plan, starting as a Telecommunicator Trainee with a defined salary, and may progress to a fully qualified Telecommunicator after training and one year of on-the-job