Police Telecommunicator Trainee

charlottenc; United States; On-site; USD 52,000 - 73,000; Full time

Job summary

City of Charlotte–CMPD seeks Police Telecommunicator Trainees to answer calls and input information into the emergency response center databases. You will handle incidents related to crimes, disturbances, fires, and medical/police emergencies with accuracy and composure.

Must work nights, weekends, holidays, and be ready to respond during disasters; strong data entry, communication, and multitasking are essential.

Qualifications

• High school diploma or equivalent.
• Sheriffs' Standards Telecommunicator Certification within one year of appointment.
• Must be a United States citizen.

Responsibilities

• Receive & transfer incoming telephone or alarm system calls to appropriate department.
• Enter, verify and query criminal justice information system data; communicate info to officers and agencies via phone/radio.
• Performs call back on disconnected calls.
• Determine nature and location of issue and required services; enter information in system.
• Determine response requirements and priorities of situations.
• Record details of calls/messages.
• Maintain access & security of highly sensitive materials.
• Read & interpret maps to determine locations or provide directions.
• Perform other duties as assigned

Skills

Customer service

Communication

Data entry

Prioritization

Computer skills

Education

High School Diploma or equivalent

Sheriffs' Standards Telecommunicator Certification

US citizenship

Job description

Department: Charlotte-Mecklenburg Police Department

Salary: $25.00 - $35.13 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America's Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce
• Valuing teamwork, openness, accountability, productivity, and employee development
• Providing all customers with courteous, responsive, accessible, and seamless quality services
• Taking initiative to identify, analyze, and solve problems
• Collaborating with stakeholders to make informed decisions

SUMMARY

The Police Telecommunicator Trainees (911 Call Takers) are responsible for answering calls and inputting the information in applicable databases at the CMPD emergency response center. Calls are received from the public regarding crimes, disturbances, fires, and medical or police emergencies. Maintaining contact with the caller until appropriate responders arrive may be needed.

Must be able to work nights, weekends, holidays, and report to work during emergency and disaster events including inclement weather.

Major Duties and Responsibilities:

• Receive & transfer incoming telephone or alarm system calls to appropriate department
• Enters, deletes, verifies and queries criminal justice information system data on behalf of law enforcement agencies; communicates pertinent system information to officers and agencies over phone as well as over the radio.
• Performs call back on disconnected calls
• Determine nature and location of issue and required services; and enters information in system as needed.
• Determine response requirements & relative priorities of situations
• Record details of calls / messages
• Maintain access & security of highly sensitive materials
• Scan status charts, maps, and computer screens to determine emergency units available for dispatch
• Observe residential & commercial alarm registers
• Pass and maintain applicable certifications
• Read & effectively interpret small-scale maps to determine locations and/or provide directions
• Perform other duties as assigned

Minimum Qualifications :

• High School Graduate or equivalent
• Sheriffs' Standards Telecommunicator Certification (must be completed within one year from appointment)
• Must be a United States citizen

Knowledge, Skills, and Abilities :

• Knowledge of customer service principles
• Knowledge of techniques & methods for organizing, prioritizing, and monitoring work
• Knowledge of telecommunication system operations
• Knowledge of proper grammar and spelling of the English language
• Knowledge of administrative & clerical procedures and systems such as stenography & transcription
• Ability to verbally obtain and relay pertinent & timely information
• Ability to utilize multiple computer and software applications simultaneously
• Ability to audibly detect or tell differences between sounds varying in pitch & loudness
• Ability to assess response needs and prioritize communication tasks
• Ability to retain and recall information such as words, numbers, pictures, and procedures

ADA and Other Requirements:

Positions in this class typically require grasping, talking, hearing, seeing, and repetitive motions.

Physical Requirements:

• Remaining in a stationary position, often sitting or standing for prolonged periods
• Occasional movement throughout the workday daily to interact with staff and accomplish tasks
• Communicating both verbally and in writing to exchange information
• Repeating motions of holding, grasping, turning, that may include the wrist, hands, and/or fingers
• Light to moderate lifting and carrying
• Work primarily in office environment
• Ability to operate office equipment, such as computer, copier, fax machine, and phone

Sensory Requirements:

• Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proofreading, data entry, tabulating data.
• Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain.
• Comprehend written information in work-related documents.
• Ability to hear, understand, and distinguish speech.

Working Conditions:

Work is performed in an indoor office environment with moderate exposure to atmospheric conditions, moderate exposure to environmental conditions, and frequent exposure to computer screens, files and phones.

Other Requirements:

Successfully complete and pass applicable pre-employment evaluation(s). Failure to successfully pass all segments of the pre-employment evaluation process will result in disqualification from further consideration under this vacancy announcement.

CONDITIONS OF EMPLOYMENT

The