911 Dispatcher Trainee — Fast‑Paced Public Safety Training

Jacksonville Sheriff's Office; Jacksonville (FL); On-site; USD 53,000 - 64,000; Full time

Job summary

The Jacksonville Sheriff's Office seeks a 911 Public Safety Tele-Communicator trainee to handle emergency calls and dispatch police personnel using a computerized radio and CAD system. You will support FCIC/NCIC queries and maintain accurate incident records while working under supervision and undergoing phased training.

Candidates must read, write, and speak English clearly, pass a pre-employment skills test, and be prepared for round-the-clock shifts, overtime, and strict confidentiality.

Qualifications

• Requires ability to read, write, and speak English clearly.
• Requires ability to pass a pre-employment skills test.
• High school diploma or above preferred.
• Must attain FCIC/NCIC certification within 6 months of hire.

Responsibilities

• Answers 9-1-1 calls and provides police and emergency assistance.
• Processes information requests and non-emergency inquiries.
• Dispatches police emergency calls and personnel using computerized radio and CAD systems.
• Maintains records and monitors multiple radio frequencies and computer screens.
• Coordinates with public safety agencies during emergencies.

Skills

English fluency

Calm under pressure

Multitasking

Public safety communications

Empathetic listening

Education

High school diploma or equivalent

Tools

CAD system

FCIC/NCIC databases

Job description

The Jacksonville Sheriff's Office seeks a 911 Public Safety Tele-Communicator trainee to handle emergency calls and dispatch police personnel using a computerized radio and CAD system. You will support FCIC/NCIC queries and maintain accurate incident records while working under supervision and undergoing phased training.

Candidates must read, write, and speak English clearly, pass a pre-employment skills test, and be prepared for round-the-clock shifts, overtime, and strict confidentiality.