911 Dispatch Trainee — Start a Public Safety Career

City of Charlotte; Charlotte (NC); On-site; USD 52,000 - 73,000; Full time

Job summary

The City of Charlotte Police Department is seeking a Police Telecommunicator Trainee (911 Call Taker) to answer calls and input information into databases at CMPD’s emergency response center. You will coordinate with responders, monitor alarms, and assist callers during emergencies.

The role requires night, weekend, and holiday work, including disaster events. Responsibilities include distributing calls, managing dispatch communications, and maintaining data integrity while upholding security

Qualifications

• High School graduate or equivalent.
• Sheriffs’ Standards Telecommunicator Certification must be completed within one year from appointment.
• Must be a United States citizen.

Responsibilities

• Receive and transfer incoming telephone or alarm system calls to the appropriate department.
• Enter, delete, verify and query criminal justice information system data on behalf of law enforcement agencies; communicate pertinent system information to officers and agencies over phone and radio.
• Perform call backs on disconnected calls.
• Determine nature and location of issue and required services; enter information in system as needed.
• Determine response requirements and relative priorities of situations.
• Record details of calls/messages.
• Maintain access and security of highly sensitive materials.
• Scan status charts, maps, and computer screens to determine available dispatch units.
• Observe residential and commercial alarm registers.
• Pass and maintain applicable certifications.
• Read and interpret small-scale maps to determine locations or provide directions.
• Perform other duties as assigned.

Skills

Customer service principles

Prioritizing work

Telecommunication systems operations

English grammar

Critical listening

Education

High School Diploma or equivalent

Sheriffs’ Standards Telecommunicator Certification

Tools

Stenography

Transcription

Job description

The City of Charlotte Police Department is seeking a Police Telecommunicator Trainee (911 Call Taker) to answer calls and input information into databases at CMPD’s emergency response center. You will coordinate with responders, monitor alarms, and assist callers during emergencies.

The role requires night, weekend, and holiday work, including disaster events. Responsibilities include distributing calls, managing dispatch communications, and maintaining data integrity while upholding security