Police Telecommunicator Trainee

City of Charlotte; Charlotte (NC); On-site; USD 52,000 - 73,000; Full time

Job summary

The City of Charlotte Police Department is seeking a Police Telecommunicator Trainee (911 Call Taker) to answer calls and input information into databases at CMPD’s emergency response center. You will coordinate with responders, monitor alarms, and assist callers during emergencies.

The role requires night, weekend, and holiday work, including disaster events. Responsibilities include distributing calls, managing dispatch communications, and maintaining data integrity while upholding security

Qualifications

• High School graduate or equivalent.
• Sheriffs’ Standards Telecommunicator Certification must be completed within one year from appointment.
• Must be a United States citizen.

Responsibilities

• Receive and transfer incoming telephone or alarm system calls to the appropriate department.
• Enter, delete, verify and query criminal justice information system data on behalf of law enforcement agencies; communicate pertinent system information to officers and agencies over phone and radio.
• Perform call backs on disconnected calls.
• Determine nature and location of issue and required services; enter information in system as needed.
• Determine response requirements and relative priorities of situations.
• Record details of calls/messages.
• Maintain access and security of highly sensitive materials.
• Scan status charts, maps, and computer screens to determine available dispatch units.
• Observe residential and commercial alarm registers.
• Pass and maintain applicable certifications.
• Read and interpret small-scale maps to determine locations or provide directions.
• Perform other duties as assigned.

Skills

Customer service principles

Prioritizing work

Telecommunication systems operations

English grammar

Critical listening

Education

High School Diploma or equivalent

Sheriffs’ Standards Telecommunicator Certification

Tools

Stenography

Transcription

Job description

Department: Charlotte-Mecklenburg Police Department
Salary: $25.00 - $35.13 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our Guiding Principles Include

• Attracting and retaining a skilled and diverse workforce
• Valuing teamwork, openness, accountability, productivity, and employee development
• Providing all customers with courteous, responsive, accessible, and seamless quality services
• Taking initiative to identify, analyze, and solve problems
• Collaborating with stakeholders to make informed decisions

Summary

The Police Telecommunicator Trainees (911 Call Takers) are responsible for answering calls and inputting the information in applicable databases at the CMPD emergency response center. Calls are received from the public regarding crimes, disturbances, fires, and medical or police emergencies. Maintaining contact with the caller until appropriate responders arrive may be needed. Must be able to work nights, weekends, holidays, and report to work during emergency and disaster events including inclement weather.

Major Duties And Responsibilities

• Receive & transfer incoming telephone or alarm system calls to appropriate department
• Enters, deletes, verifies and queries criminal justice information system data on behalf of law enforcement agencies; communicates pertinent system information to officers and agencies over phone as well as over the radio.
• Performs call back on disconnected calls
• Determine nature and location of issue and required services; and enters information in system as needed.
• Determine response requirements & relative priorities of situations
• Record details of calls / messages
• Maintain access & security of highly sensitive materials
• Scan status charts, maps, and computer screens to determine emergency units available for dispatch
• Observe residential & commercial alarm registers
• Pass and maintain applicable certifications
• Read & effectively interpret small-scale maps to determine locations and/or provide directions
• Perform other duties as assigned

Minimum Qualifications

• High School Graduate or equivalent
• Sheriffs’ Standards Telecommunicator Certification (must be completed within one year from appointment)
• Must be a United States citizen

Knowledge, Skills, And Abilities

• Knowledge of customer service principles
• Knowledge of techniques & methods for organizing, prioritizing, and monitoring work
• Knowledge of telecommunication system operations
• Knowledge of proper grammar and spelling of the English language
• Knowledge of administrative & clerical procedures and systems such as stenography & transcription
• Ability to verbally obtain and relay pertinent & timely information
• Ability to utilize multiple computer and software applications simultaneously
• Ability to audibly detect or tell differences between sounds varying in pitch & loudness
• Ability to assess response needs and prioritize communication tasks
• Ability to retain and recall information such as words, numbers, pictures, and procedures

ADA And Other Requirements

Positions in this class typically require grasping, talking, hearing, seeing, and repetitive motions.

Physical Requirements

• Remaining in a stationary position, often sitting or standing for prolonged periods
• Occasional movement throughout the workday daily to interact with staff and accomplish tasks
• Communicating both verbally and in writing to exchange information
• Repeating motions of holding, grasping, turning, that may include the wrist, hands, and/or fingers
• Light to moderate lifting and carrying
• Work primarily in office environment
• Ability to operate office equipment, such as computer, copier, fax machine, and phone

Sensory Requirements

• Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proofreading, data entry, tabulating data.
• Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain.
• Comprehend written information in work-related documents.
• Ability to hear, understand, and distinguish speech.
• Working Conditions:
• Work is performed in an indoor office environment with moderate exposure to atmospheric conditions, moderate exposure to environmental conditions, and frequent exposure to computer screens, files and phones.

Other Requirements

• Successfully complete and pass applicable pre-employment evaluation(s). Failure to successfully pass all segments of the pre-employment evaluation process will result in disqualification from further consideration under this vacancy announcement.

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background record, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

Benefits

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.