Police Telecommunicator Trainee

City of Charlotte; United States; On-site; USD 52,000 - 73,000; Full time

Job summary

The City of Charlotte, CMPD, is seeking Police Telecommunicator Trainees to answer and route 911 calls at the emergency response center. You will input information into databases, communicate with officers, and assist responders during crimes, fires, medical or police emergencies, including nights, weekends, holidays, and disaster events.

Requirements include a high school diploma, United States citizenship, and certification within one year.

Qualifications

• Knowledge of customer service principles.
• Knowledge of telecommunication system operations.
• Ability to verbally obtain and relay pertinent information.
• Ability to utilize multiple computer and software applications simultaneously.
• Ability to hear, distinguish speech and respond appropriately.

Responsibilities

• Receive and transfer incoming calls to the appropriate department.
• Enter, verify, and query data in criminal justice information systems.
• Determine the nature and location of issues and required services.
• Prioritize response needs and maintain security of sensitive data.
• Assist during emergencies and disasters as required.

Skills

Customer service principles

Telecommunication systems

Multitasking

Grammar and spelling

Verbal information relay

Computer literacy

Education

High School Diploma or equivalent

Sheriffs’ Standards Telecommunicator Certification

United States citizenship

Job description

Department: Charlotte-Mecklenburg Police Department Salary: $25.00 - $35.13

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents. Our guiding principles include: Attracting and retaining a skilled and diverse workforce Valuing teamwork, openness, accountability, productivity, and employee development Providing all customers with courteous, responsive, accessible, and seamless quality services Taking initiative to identify, analyze, and solve problems Collaborating with stakeholders to make informed decisions

SUMMARY

The Police Telecommunicator Trainees (911 Call Takers) are responsible for answering calls and inputting the information in applicable databases at the CMPD emergency response center. Calls are received from the public regarding crimes, disturbances, fires, and medical or police emergencies. Maintaining contact with the caller until appropriate responders arrive may be needed. Must be able to work nights, weekends, holidays, and report to work during emergency and disaster events including inclement weather.

Major Duties and Responsibilities:

• Receive & transfer incoming telephone or alarm system calls to appropriate department
• Enters, deletes, verifies and queries criminal justice information system data on behalf of law enforcement agencies; communicates pertinent system information to officers and agencies over phone as well as over the radio.
• Performs call back on disconnected calls
• Determine nature and location of issue and required services; and enters information in system as needed.
• Determine response requirements & relative priorities of situations
• Record details of calls / messages
• Maintain access & security of highly sensitive materials
• Scan status charts, maps, and computer screens to determine emergency units available for dispatch
• Observe residential & commercial alarm registers
• Pass and maintain applicable certifications
• Read & effectively interpret small-scale maps to determine locations and/or provide directions
• Perform other duties as assigned

Minimum Qualifications:

• High School Graduate or equivalent
• Sheriffs’ Standards Telecommunicator Certification (must be completed within one year from appointment)
• Must be a United States citizen

Knowledge, Skills, and Abilities:

• Knowledge of customer service principles
• Knowledge of techniques & methods for organizing, prioritizing, and monitoring work
• Knowledge of telecommunication system operations
• Knowledge of proper grammar and spelling of the English language
• Knowledge of administrative & clerical procedures and systems such as stenography & transcription
• Ability to verbally obtain and relay pertinent & timely information
• Ability to utilize multiple computer and software applications simultaneously
• Ability to audibly detect or tell differences between sounds varying in pitch & loudness
• Ability to assess response needs and prioritize communication tasks
• Ability to retain and recall information such as words, numbers, pictures, and procedures

ADA and Other Requirements:

Positions in this class typically require grasping, talking, hearing, seeing, and repetitive motions. Physical Requirements: Remaining in a stationary position, often sitting or standing for prolonged periods Occasional movement throughout the workday daily to interact with staff and accomplish tasks Communicating both verbally and in writing to exchange information Repeating motions of holding, grasping, turning, that may include the wrist, hands, and/or fingers Light to moderate lifting and carrying Work primarily in office environment Ability to operate office equipment, such as computer, copier, fax machine, and phone

Sensory Requirements:

Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proofreading, data entry, tabulating data. Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain. Comprehend written information in work-related documents. Ability to hear, understand, and distinguish speech.

Working Conditions:

Work is performed in an indoor office environment with moderate exposure to atmospheric conditions, moderate exposure to environmental conditions, and frequent exposure to computer screens, files and phones.

Other Requirements:

Successfully complete and pass applicable pre-employment evaluation(s). Failure to successfully pass all segments of the pre-employment evaluation process will result in disqualification from further consideration under this vacancy announcement.

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees. Click here to learn more about the City of Charlotte’s benefits. The City of Charlotte is a drug and alcohol-free workplace.

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

When you join the City of Charlotte, you become part of Team Charlotte — a dedicated group of professionals working together to make a meaningful impact on our community and its future.

The City of Charlotte has more than 8,000 employees working across 19 departments to serve close to 1 million residents. From public safety and clean water to transportation, housing and an international airport, our teams deliver essential services to keep Charlotte connected, safe and empowered with opportunity for all.

As public servants, we are guided by a clear mission: to be committed to exceptional service every day. No matter the department or role, every team member plays a part in helping our city grow, thrive and meet the needs of those who rely on us.

We embrace a forward-thinking mindset, encouraging curiosity, innovation and continuous improvement.

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

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