911 Dispatch Operator: Save Lives Under Pressure

City of Laramie Fire Department

Laramie (WY)

On-site

USD 40,000 - 56,000

Full time

5 days ago

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Job summary

The City of Laramie Fire Department is hiring a 911 Emergency Communications Operator Recruit to be the first point of contact for citizens in need. The role includes handling 911 and non-emergency calls, delivering pre-arrival instructions, and working toward certification through in-house and Wyoming Law Enforcement Academy training.

Applicants should have a high school diploma or GED, typing speed of 40 wpm, and strong computer and communication skills.

Qualifications

High school diploma or GED equivalent.
Experience with computers.
Minimum typing speed of 40 words per minute.
Strong multitasking skills.
Excellent communication and customer service abilities.

Responsibilities

Quickly and accurately obtain and disseminate information from one or more sources.
Work as part of a team and with diverse personalities over time.
Answer incoming 911 and non-emergency calls while staying calm.
Provide medical pre-arrival instructions when needed.
Gain trust and manage hysterical or hostile individuals professionally.
Enter data into a complex dispatch system.
Comply with confidentiality laws for sensitive information.
Maintain composure under pressure while handling high-stress calls.
Complete 12 weeks of in-house training; attend Wyoming Law Enforcement Academy within two years of hire.