911 Dispatch & Communications Operator

Public Safety Dispatch Network; Avon (OH); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Training opportunities

Job summary

Public Safety Dispatch Network in Avon, OH is seeking a 911 Call Taker to handle emergency and non-emergency calls with focus and calm under pressure. You will verify locations, capture essential data, and feed systems with accurate information to assist responders.

Applicants should have a high school diploma and strong listening, typing, and communication skills. Training and certification are provided, with rotating shifts and potential overtime depending on staffing needs.

Qualifications

• High school diploma or equivalent required.
• Strong listening and typing skills with clear verbal communication.
• Customer service or call-center experience is a plus.

Responsibilities

• Answer incoming emergency and non-emergency lines.
• Confirm incident location and caller information.
• Enter details accurately into call-processing software.
• Forward information promptly to dispatch teams.
• Provide pre-arrival instructions within training.

Skills

Active listening

Typing

Verbal communication

Education

High School Diploma or GED

Job description

Public Safety Dispatch Network in Avon, OH is seeking a 911 Call Taker to handle emergency and non-emergency calls with focus and calm under pressure. You will verify locations, capture essential data, and feed systems with accurate information to assist responders.

Applicants should have a high school diploma and strong listening, typing, and communication skills. Training and certification are provided, with rotating shifts and potential overtime depending on staffing needs.