911 Dispatch & Call Taker — Start a Career in Public Safety

Public Safety Dispatch Network; Tazewell (VA); On-site; USD 28,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Ongoing training

Job summary

Public Safety Dispatch Network seeks qualified 911 Call Takers in Tazewell, VA. You will handle emergency calls, verify locations and caller details, and enter information into dispatch systems to coordinate response teams.

Responsibilities include following scripted questions, ensuring accurate data, and maintaining caller privacy. Training will cover required certifications and procedures, with shifts possibly including nights and weekends depending on staffing needs.

Qualifications

• High school diploma or equivalent required.
• Strong listening, typing, and verbal communication skills.
• Experience in public safety or dispatch is helpful but not required.

Responsibilities

• Answer incoming emergency calls and document details.
• Confirm incident location and caller's callback information.
• Input information into dispatch software.
• Forward incident information to appropriate dispatch function.
• Provide pre-arrival instructions within training.
• Maintain caller privacy and data security.

Skills

Listening effectively

Typing accuracy

Verbal communication

Customer service experience

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Public Safety Dispatch Network seeks qualified 911 Call Takers in Tazewell, VA. You will handle emergency calls, verify locations and caller details, and enter information into dispatch systems to coordinate response teams.

Responsibilities include following scripted questions, ensuring accurate data, and maintaining caller privacy. Training will cover required certifications and procedures, with shifts possibly including nights and weekends depending on staffing needs.