911 Emergency Call Taker – Start a Vital Safety Career

Public Safety Dispatch Network; Bristow (VA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Public Safety Dispatch Network in Bristow, Virginia is seeking dedicated 911 Call Takers who will be among the first contacts for emergency responses. The role involves asking focused questions to determine needs, confirming locations, and documenting information for coordinating responders.

Work may involve rotating shifts, nights, weekends, holidays, and overtime as required by the agency. Training and certifications are emphasized to maintain caller privacy and accuracy in dispatch procedures.

Qualifications

• High school diploma or equivalent
• Customer service experience may be helpful for some vacancies

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

Public Safety Dispatch Network in Bristow, Virginia is seeking dedicated 911 Call Takers who will be among the first contacts for emergency responses. The role involves asking focused questions to determine needs, confirming locations, and documenting information for coordinating responders.

Work may involve rotating shifts, nights, weekends, holidays, and overtime as required by the agency. Training and certifications are emphasized to maintain caller privacy and accuracy in dispatch procedures.